Shipping & Returns

Shipping Rates

Shipping is charged at the following flat rates:

Inside the UK (including Northern Ireland) orders under 2kg - £6.99

Inside the UK (including Northern Ireland) orders over 2kg - 5kg- £9.99

Inside the UK (including Northern Ireland) orders over 5kg- £12.99

Please allow up to 2 working days for us to prepare your order. We use Royal Mail 2nd Class Signed For service in most cases and process orders Tuesday to Friday.
If you need your order urgently, feel free to email us — we’ll do our best to accommodate. 

Orders placed on the weekend will be processed on Tuesday. Holidays and peak sales times may alter your shipment time frame. 

 

Our 10 day returns policy

Our returns policy lasts 10 days on current collections. If you wish to return an item for any reason, you must contact us within 10 days of the date of your purchase and we will refund your purchase, excluding discounted items. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund unless the item is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return in store, we will require proof of purchase. 

• Items must be returned in their original, unworn, and re-sellable condition.

• Please include your name and order number inside the package.

• Once we’ve received your return, please allow up to 10 business days for your refund to be processed.

• We cannot refund items that are lost or damaged in transit.

Please note: Sale items, gift voucher purchases, and items purchased with complimentary or promotional discounts are final sale and not eligible for refund, we can offer an exchange or credit note.

Sale Items
Sale items cannot be refunded. However, we offer exchanges or a credit note within the 10-day period.

Online Sale Items

Online Sale items cannot be refunded. However, we offer exchanges or a credit note within the 10-day period.

 

How to return an unwanted item to us

Your item has been delivered via Royal Mail. Should you wish to return your item, contact us on info@ceciliaquinn.co.uk and we will send to your email a return label. Simply place the label provided on the front of your parcel and drop the parcel off at your nearest Post Office. Details of the Post Office locations can be found here: Post Office Branch Finder

We suggest that you ask for proof of postage so you can be sure that your parcel has arrived back to us safely. 

Once your return has arrived at Cecilia Quinn you will receive an e-mail confirmation. We shall then refund the cost of your shoes (excluding original delivery) within five working days.

This policy is in addition to your statutory rights.