Shipping Rates
Shipping is charged at the following flat rates:
Inside the UK (including Northern Ireland) orders under 2kg - £6.99
Inside the UK (including Northern Ireland) orders over > 5kg- £9.99
Inside the UK (including Northern Ireland) orders < 5kg- £12.99
Please allow up to 2 working days for us to prepare your order. We use Royal Mail 48 Tracked in most cases and process orders Tuesday to Friday.
If you need your order urgently, feel free to email us — we’ll do our best to accommodate.
Orders placed on the weekend will be processed on Tuesday. Holidays and peak sales times may alter your shipment time frame.
In-Store Purchases – 7 Day Returns
For purchases made in our boutiques, we accept returns of full-priced items within 7 days of the original purchase date.
To be eligible for a refund:
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Items must be unworn, unused and in their original, resalable condition.
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Original packaging must be included.
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Proof of purchase is required.
Online Purchases – 14 Day Returns
If you have purchased online and wish to return an item, you have 14 days from the day after receiving your order to notify us of your intention to cancel your purchase. Once you have notified us, you have a further 14 days to send the item back to us.
How to Request a Return
All online returns must be requested through our online returns portal.
You can access this in either of the following ways:
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Log in to your Cecilia Quinn online account and select the order you wish to return.
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Alternatively, use the returns link provided in your order confirmation or delivery email.
Follow the instructions online to select the item(s) you wish to return and provide a reason for your return. Once your request has been submitted, we will arrange your pre-paid returns label.
Return Postage
As a small independent business, we do not offer free returns. The cost of your return label will be deducted from your refund, according to the size and weight of your parcel:
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Small parcels (2kg): £6.99
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Medium parcels (> 5kg): £9.99
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Large parcels(< 5kg): £12.99
We will confirm the applicable return postage charge before generating your label.
Condition of Returns
To be eligible for a return:
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Shoes must be unworn outdoors and in their original, resalable condition.
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Shoes may be tried on indoors to assess fit, as they would be in a shop.
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Original shoe boxes and any accessories supplied should be included.
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Please include your name and order number inside the package.
Sale Items & Promotional Purchases – Online
Online sale items and items purchased using promotional discounts are subject to the same 14-day cancellation rights as full-priced items. The statutory right to a refund cannot be excluded because an item was purchased in a sale.
How to Return an Unwanted Item to Us
All online returns must be requested through our online returns portal.
You can access the portal by logging into your Cecilia Quinn online account or by following the returns link in your order confirmation or delivery email.
Once you have submitted your return request and selected your reason for returning the item, we will arrange a pre-paid Royal Mail returns label.
Simply place the label provided on the front of your parcel and drop the parcel off at your nearest Post Office. Details of the Post Office locations can be found here: Post Office Branch Finder
Once Your Return Has Arrived
Once your parcel has arrived at Cecilia Quinn, we will inspect the returned items to ensure they are in their original condition.
You will receive an email confirmation once your return has been received. We aim to process refunds within five working days of receiving your return, using your original payment method.
For eligible online cancellations, your original standard delivery charge will also be refunded. The applicable return postage charge will be deducted from your refund.
This policy is in addition to your statutory consumer rights.